Privacy Policy
Your privacy matters to us. Here's how we collect, use, and protect your personal information in accordance with Australian privacy laws.
Last Updated: March 2025 | This policy complies with the Australian Privacy Principles under the Privacy Act 1988
Information We Collect
casoreneo collects various types of information to provide you with comprehensive financial analysis services. We're transparent about what we collect and why.
| Information Type | How We Collect It | Purpose |
|---|---|---|
| Personal Details | Registration forms, account setup | Account management and personalized services |
| Financial Interests | User preferences, search history | Tailored company analysis and recommendations |
| Usage Analytics | Website interactions, session data | Service improvement and user experience optimization |
| Communication Records | Support tickets, email correspondence | Customer service and issue resolution |
How We Use Your Information
We use your personal information for specific, legitimate business purposes that benefit your experience with our financial analysis platform.
- Providing comparative company analysis tailored to your investment interests
- Sending relevant market updates and financial insights based on your preferences
- Improving our analytical tools and expanding our database coverage
- Ensuring platform security and preventing unauthorized access
- Complying with Australian financial services regulations and reporting requirements
- Processing your requests for specific company research or analysis
Direct Marketing Communications
We may send you information about new features, market insights, and educational content. You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.
Information Sharing and Disclosure
We do not sell your personal information. However, we may share certain information in specific circumstances:
- Service Providers: Third-party vendors who help us operate our platform, such as cloud hosting services and analytics tools
- Legal Requirements: When required by Australian law, court orders, or regulatory authorities
- Business Transfers: In the event of a merger, acquisition, or asset sale, with prior notification to affected users
- Consent: When you explicitly agree to share your information for specific purposes
All third-party service providers are required to maintain appropriate security measures and use your information only as directed by us.
Your Privacy Rights
Under Australian privacy law, you have significant rights regarding your personal information. Here's what you can do:
Access and Correction
You can request access to your personal information we hold and ask us to correct any inaccuracies. We'll respond within 30 days of receiving your request.
- Data Portability: Request a copy of your data in a commonly used format
- Deletion Rights: Ask us to delete your personal information, subject to legal retention requirements
- Processing Restrictions: Request limitations on how we use your information
- Marketing Opt-out: Unsubscribe from promotional communications at any time
- Complaint Rights: Lodge complaints with us or the Office of the Australian Information Commissioner
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
- Industry-standard encryption for data transmission and storage
- Regular security audits and penetration testing
- Access controls limiting staff access to personal information
- Secure data centers with physical and environmental protections
- Incident response procedures for potential security breaches
- Regular staff training on privacy and security best practices
While we take extensive precautions, no internet-based service can guarantee complete security. We encourage you to use strong passwords and keep your login credentials confidential.
Data Retention and Deletion
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by Australian law.
| Data Category | Retention Period | Deletion Process |
|---|---|---|
| Account Information | Duration of account plus 7 years | Automatic deletion after retention period |
| Usage Analytics | 24 months from collection | Aggregated and anonymized |
| Support Communications | 3 years from last contact | Secure deletion from all systems |
| Marketing Preferences | Until opt-out or account closure | Immediate removal upon request |
International Data Transfers
casoreneo primarily stores and processes your information within Australia. However, some of our service providers may be located overseas, including:
- United States: Cloud hosting and analytics services with companies certified under approved frameworks
- European Union: Data processing services that meet GDPR adequacy standards
- New Zealand: Regional data backup and recovery services
All international transfers comply with Australian privacy law requirements and include appropriate safeguards to protect your information.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform and gather usage analytics.
Cookie Categories
- Essential Cookies: Required for basic platform functionality
- Performance Cookies: Help us understand how users interact with our site
- Preference Cookies: Remember your settings and customizations
- Marketing Cookies: Used for relevant advertising (with your consent)
You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit platform functionality.
Children's Privacy
casoreneo's services are designed for adults making financial decisions. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take steps to delete it promptly.
Parents or guardians who believe their child has provided personal information to us should contact us immediately using the details provided below.
Policy Updates and Changes
We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. Significant changes will be communicated through:
- Email notifications to registered users
- Prominent notices on our website
- Updated "Last Modified" date at the top of this policy
Continued use of our services after policy updates indicates acceptance of the revised terms.
Privacy Contact Information
Privacy Officer: casoreneo Privacy Team
Email: privacy@casoreneo.com
Phone: +61738498982
Address: 170 Wellington St, East Perth WA 6004, Australia
Response Time: We aim to respond to privacy inquiries within 5 business days
External Privacy Authority
If you're not satisfied with our response to your privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au